TERMS OF SERVICE
GENERAL TERMS AND CONDITIONS OF RIVIO PRODUCT USE AND SERVICES
1. ACCEPTANCE OF TERMS
The following instrument consists of the terms and conditions governing your ("you" or "user") access to and use of RIVIO ("RIVIO" or "We") website, its content and the RIVIO services (defined below) under: http://getrivio.com (the "Site"). These RIVIO GENERAL TERMS AND CONDITIONS together, where relevant with the RIVIO Order Form approved by you if and when you have downloaded the RIVIO application, have registered to receive, use and/or purchase any services from RIVIO (the "RIVIO Order Form" and together with these GENERAL TERMS AND CONDITIONS the "Terms") constitute a binding agreement between you and RIVIO, and by continuing to use and/or utilize the Site (in whole or in part) and the RIVIO application and Services in any way or manner you agree to abide by, and that you are bound, by these Terms. If you do not understand and/or agree to these Terms, you should immediately exit this Site and avoid making any use of the Site.
2. OWNERSHIP OF PROPRIETARY RIGHTS
2.1 OWNERSHIP OF REVIEWS. All Intellectual Property Rights in and to the Reviews (hereafter "Reviews" as defined hereunder) of your end users are and shall remain your property and you retain all rights, titles and interest in connection therewith.
"Review(s)" means any opinions, product or service ratings or reviews, testimonials, articles, written expressions, in any form or media, and/or any works of authorship that you and/or your end users may provide to RIVIO (practically throught the RIVIO applications/software set-up and operating on your platform) in connection with these Terms and/or the Site.
"3rd Party Review(s)" means any opinions, product or service ratings or reviews, articles, written expressions, in any form or media, and/or any works of authorship that any 3rd party RIVIO user or their end users - other than you or your users - may provide to RIVIO in connection with these Terms and/or the Site that appears and becomes available on your platform and to your end users with respect to any of your products and services through the RIVIO Services.
2.2 RIVIO IP. All the Intellectual Property Rights evidenced by or embodied in and/or attached/connected/related to the Site, including without limitation to the Services (as defined under Clause 3.1, with the exception of the Reviews), including without derogation any underlying software, platforms, algorithms, technology, Site design, any information, services, texts, files, RIVIO videos, various applications, social graphs, organization, structure, specifications, application "look and feel", navigation, features and related content that may be created in connection with the use of or registration to the Site and/or the Services and other proprietary materials (together "Materials") are and shall remain the property of RIVIO and/or its respective affiliates/owners that retain all rights, titles and interest in connection therewith.
No transfer or grant of any rights is made or is to be implied by any provision of these Terms or by any other provision contained in the Site with respect to the Materials or otherwise.
"Intellectual Property Rights" means worldwide (a) rights associated with works of authorship, designs and photography including copyrights; (b) trademarks, service marks, logos, trade names, corporate design, trade dress and goodwill rights whether or not registered; (c) patents, patent applications and industrial designs; (d) rights analogous to those set forth herein and any other proprietary rights relating to intangible property; (e) divisions, continuations, renewals, reissues and extensions of the foregoing (as applicable) now existing or hereafter filed, issued, or acquired.
Trademarks (whether registered or unregistered), such as RIVIO’s names, domains (“RIVIO”, “getrivio.com” and any other future names or domains of RIVIO) and any of RIVIO’s logos, additional service marks or other registered trademarks (“Marks”) may not be copied, used or imitated, in whole or in part, without the prior written permission of RIVIO or its owners/licensors. You may not use meta tags or any other “hidden text” using any of the above-referenced Marks without RIVIO’s permission. Additionally, all page headers, graphics, icons, and scripts are service marks, trademarks of RIVIO, and may not be copied, imitated, or used, in whole or in part, without RIVIO’s prior written permission.
3. LIMITED LICENSE TO ACCESS THE SITE AND SERVICES
3.1 LICENSE TO THE SERVICES. Subject to and according to the terms and conditions set forth herein (including without limitation the payment of the applicable fees), RIVIO hereby grants to you, and you hereby accept, a personal, non-exclusive, non-transferable, non-sub-licensable, revocable, limited license to access and make personal use of the RIVIO proprietary services known as the RIVIO Review Platform (the "Services"). The license shall be granted until terminated in accordance with the terms hereof.
The “RIVIO Review Platform” shall mean the software (codes, concepts, programs and algorithms and all Materials as per Clause 2.2 etc., as commonly understood under its everyday definition) offered and provided to you and your end users as core solution of the RIVIO Services, that is embedded, set-up and is operated on your online platform (webshop or e-commerce site) for the purpose of collecting Reviews and 3rd Party Reviews for the products and services of your online platform and to utilize such customer behaviour related information collected for analysis, data processing, marketing and sales purposes. The RIVIO Review Platform is a software and solution continuously developed and improved by us.
3.2 RIVIO COMMUNITY. The Services include the right of access to, limited use and display of all 3rd Party Reviews available in and to the RIVIO Community (as defined hereunder) upon acceptance of the Terms and upon consent and subscription to the RIVIO Community service in the RIVIO Order Form.
"RIVIO Community" means all those parties including but not limited to webshops and e-commerce sites that use RIVIO as their review tool (the RIVIO Services) and have subscription to be active members of the RIVIO e-commerce network that allows and ensures that all reviews provided by their end users (ie.: Reviews and 3rd Party Reviews as described under Clause 2.) with respect to any products and/or services listed on any such parties' e-commerce sites are exclusively shared amongst those registered for such review sharing service (the RIVIO "Review Aggregation" feature). For the sake of clarity, subscribing to the RIVIO Services does not automatically create membership and access to the RIVIO Community service / Review Aggregation feature unless specifically selected and consented in the RIVIO Order Form.
3.3 LICENSE TO REVIEWS. Nothing contained herein shall be construed as RIVIO limiting your rights to use of your end user’s Reviews at your discretion, subject to compliance with applicable law.
RIVIO will not use your Reviews outside of the Services without your permission and as further defined under Clause 3.2 above.
Without derogating from your ownership and rights of use of the Reviews, by submitting, transmitting and/or allowing your end users to submit or transmit any Review(s) to the Site and/or through the Services you undertake to ensure that any such end users grant RIVIO and you a non-exclusive, perpetual, irrevocable, worldwide, fully paid-up, royalty-free license, with the right to sub license, to use, transfer, copy, reproduce, distribute, publicly perform, publicly display, digitally perform, modify, directly or through third parties, create derivative works of Reviews and otherwise use and commercially exploit any Submitted Information and Materials in any media formats. Such license will apply to any form, media, or technology now known or hereafter developed.
4. LIMITATIONS ON USE
You undertake to use the Site and Services solely for your own internal business use. Except as specifically permitted herein, you agree not to (i) sell, license (or sub-license), lease, assign, transfer, pledge, or share any of your rights under these Terms with/to anyone else; (ii) transfer, distribute, copy all or any part of the Site and/or the Services and/or Materials; (iii) refer to the Site or Services by use of framing and/or deep-linking; (iv) make use of the Site or Services by distributing any part thereof in any jurisdiction where same are illegal or which would subject RIVIO or its affiliates to any registration requirement within such jurisdiction or country; (v) use, or encourage, promote, facilitate or instruct others to use, the Site or Services, Materials for any illegal, harmful or offensive use; (vi) promote any content, products, services, or other information that may be illegal to sell or promote under any applicable law, or that may be perceived as unlawful, inflammatory, offensive, or otherwise inconsistent with the spirit of RIVIO and/or its affiliates’ services; (vii) transmit any viruses or other harmful, infringing, illegal, disruptive or destructive content, messages or files; (viii) visit the Site through unauthorized means, including without limitation any data mining, robots, or similar data gathering and extraction tools to extract for re-utilization of any parts of this Site or Services; (ix) distribute, publish, send, or facilitate the sending of unsolicited mass messages, promotions, advertising, or solicitations (like "spam”), including commercial advertising and informational announcements (other than as otherwise permitted below in Clause 6. and subject to the standards specified thereof); (x) distribute, publish, send, or facilitate the sending of any inappropriate, inaccurate, misleading, fraudulent or otherwise illegal content or content which infringes Intellectual Property Rights of third parties or their right for privacy; (xi) modify, translate, reverse engineer, decompile, disassemble (except to the extent applicable laws specifically prohibit such restriction), make any attempt to discover the source code of the Services and/or any other software available on the Site or create derivative works thereof; (xii) remove any copyright, trademark or other proprietary rights notices contained in or on the Site; (xiii) remove, change or modify any trademarks from or attach any additional trademarks to the Services; (ix) use the Site and/or Services in a manner that may subject any part thereof to any obligation to disclose or distribute the source code thereof and/or that may cause others to have the right to modify or create derivative works thereof; or cause them to become redistributable at no charge.
You are solely responsible for obtaining, paying for, repairing and maintaining all the equipment, software, hardware and services required for getting access to the Site and use the Services.
5. OBTAINING APPLICABLE CONSENTS AND AUTHORIZATIONS
6. MESSAGES AND TRANSMISSIONS
You hereby acknowledge and confirm that you, solely, are responsible to edit any and all messages, before such messages are sent to your end users by and/or through the Site ("Your Messages”). Without derogating from any of the terms and conditions contained herein, and any other obligations you may have under the Controlling the Assault of Non-Solicited Pornography And Marketing Act of 2003 of the United States and/or any similar and/or applicable local or international law, you hereby undertake to uphold the following standards as a minimum in respect of any and all of Your Messages: (i) include a conspicuous identifier and a valid physical address; and (ii) include a valid return address and any additional contact information you may have; and (iii) not use deceptive subject headings; and (iii) in respect of advertisements and/or promotional transmissions, note in the heading and at the beginning of the transmission that the transmission is an advertisement; and (iii) include a simple and user friendly opt-out mechanism, including by email, in all transmissions; and (iv) stop any and all transmissions to a certain user in the event said user opted-out or otherwise objected to receive transmissions; (v) send transmissions strictly to end users who opted-in to receive them.
You hereby acknowledge that RIVIO simply plays a technical role in transmitting or routing Your Messages as a mere conduit, and that you shall have sole responsibility and liability for any of Your Messages, and you shall defend, hold harmless and indemnify RIVIO and its affiliates from and against any damages which may result from Your Messages, and/or their lack of compliance with the standards specified in this Clause 6. and/or any applicable law.
7. SUBMITTED INFORMATION AND MATERIALS
You shall have sole responsibility and liability for Submitted Information and Materials. RIVIO shall not be liable for any and all parts of the Submitted Information and Materials and shall be entitled, under its sole discretion, to remove or edit any of the Submitted Information and Materials which RIVIO believes to be inaccurate, inappropriate or otherwise not in compliance with the Terms. NOTHING IN THESE TERMS OBLIGATES RIVIO TO DISPLAY YOUR SUBMITTED INFORMATION AND MATERIALS OR TO USE IT AT ALL OR IN A CERTAIN MANNER.
"Submitted Information and Materials" shall mean any and all material, text, videos, photographs and information or other data (including Reviews) provided by you and/or your end users on their and/or on your behalf.
Notwithstanding the foregoing, you should make your best efforts to ensure that the Submitted Information and Materials are filtered and monitored properly and that it is sourced from real individuals, customers and such parties eligible to provide such first hand, useful and valuable input and information to the RIVIO Review Tool and RIVIO Community. RIVIO undertakes to provide you reasonable support with your efforts ensuring above in the framework of its Services and as well shall request same care from those other contracted parties accepting these Terms sourcing additional 3rd Party Reviews and entering the RIVIO Community services accordingly.
8. USER WARRANTIES AND REPRESENTATIONS
You represent and warrant to RIVIO that: (a) you have, and will have at all times, all right, title and interest necessary to grant to RIVIO any and all licenses hereunder for the purposes contemplated by these Terms; (b) you have all necessary rights, permits and licenses under all applicable laws, rules and regulations to promote, offer for sale, sell, and ship all products or services available through the business or venture identified in your Reviews and/or any other Submitted Information and Materials; (d) you are solely responsible for all customer service, order fulfilment, product returns, or payment of taxes or charges associated with any products or services that link from your Reviews and/or any other Submitted Information and Materials; and (f) your Reviews and/or any other Submitted Information and Materials (including all content, images, trademarks, and technology contained therein) will comply with all applicable laws, rules and regulations, the Terms and will not infringe the rights of any third party, including any intellectual property rights; (g) you shall designate a copyright agent and implement a notice and takedown mechanism in compliance with the Digital Millennium Copyright Act of the United States, the Directive 2001/29/EC of the European Parliament and of the Council of 22 May 2001 on the harmonisation of certain aspects of copyright and related rights in the information society and any other applicable law or regulation.
The Site, including without limitation to the Materials, Services (including without limitation installation, integration and implementation services) and content are provided "as is" and without warranties of any kind either expressed or implied. To the fullest extent permissible pursuant to applicable law, RIVIO disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability, non-infringement and fitness for a particular purpose.
RIVIO does not warrant that the Materials, Services and content available in this Site will be uninterrupted or error-free, or that this site or the server(s) that makes this Site available are free of viruses or other harmful components.
RIVIO does not warrant or make any representations regarding the use or the results of the use of the Materials, Services or content in this Site in terms of their correctness, accuracy, reliability, or otherwise. You are responsible for taking all precautions you believe necessary or advisable to protect you against any claim, damage, loss or hazard that may arise by virtue of your use of or reliance upon the Site and/or any of the Materials. Some jurisdictions do not allow the exclusion of certain implied warranties. Accordingly, some of the above limitations may not apply to you.
11. LIMITATIONS OF LIABILITY
To the maximum permitted under law, under no circumstances whatsoever will RIVIO and its affiliates, partners, officers, directors, employees, shareholders, agents, licensors, subcontracts and suppliers be responsible or liable to you or to any other entity, even if advised of the possibility of such damages, under any legal theory, whether contract, tort or otherwise for any direct, compensatory, indirect, incidental, consequential including but not derogating any lost profits and lost business opportunities business interruption, revenue, income, goodwill, use, data or other intangible losses, special, exemplary, or punitive damages that result from or relate in any manner whatsoever to your and/or your end users’ use of the site, or reliance on any of the Materials (including but not limited to any stock quotes which may appear in the Site) or Services by RIVIO, including without limitation installation, integration and implementation services or to any errors, inaccuracies, omissions, defects, security breaches, or any failure to perform by RIVIO.
Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations may not apply to you.
You recognize and agree that the warranty disclaimers and liability and remedy limitations in these terms are material bargained for basis of these terms and that they have been taken into account and reflected in the decision by you to enter into these terms.
You agree to defend, indemnify and hold RIVIO and anyone on its behalf, including but not limited to, all of its owners, managers, officers, affiliates and employees, harmless against any losses, expenses, costs, claims, damages (including reasonable attorneys’ fees, expert fees’ and other reasonable costs of litigation) arising from, incurred as a result of, or in any manner related to: (i) your breach of the terms of these Terms; (ii) breach of the terms of the EULA by any of your end users; (iii) any misrepresentation made by you to any third party; (iv) any third party claim in respect of the Submitted Information and Materials and/or your or your end users' use of the Site and/or the Services.
13. THIRD PARTY'S CONTENT ON THE SITE
Some of the content and materials available through the Site (e.g. reviews) may be provided by third parties. No reference made in this Site to any specific commercial product, process, or service (or provider of such product, process or service) other than such products, processes, or services of RIVIO, constitute or imply an endorsement, recommendation or favouring by RIVIO.
Any opinions, advice, statements, content, services, offers or other information expressed or made available by such third parties, are those of the respective author(s) or distributor(s) and do not necessarily state or reflect those of RIVIO and RIVIO does not endorse, promote, solicit or recommend them in any way. RIVIO makes no warranties or representations as to, and shall have no liability for, any third party content.
14. TERMINATION & REFUND
We may terminate these Terms and/or suspend your right to access or use any portion or all of the Site and/or Materials and/or access to the Services immediately for cause upon written notice. Upon termination you shall immediately cease using the Site, pay RIVIO any applicable fees and payments due as of termination and to the extent you do not inure any right or benefit from their provisions the following Clauses shall survive: 2, 3.3, 4-15.
Without derogating from any other right and remedy provided under law and/or these Terms, RIVIO reserves the right to limit or revoke your license and access to and/or use of this Site and/or the Materials in its sole discretion, at any time, and for any reason, including, but not limited to technical difficulties or violation of these Terms. If your license to use the Services expires or is terminated RIVIO may, without notice, delete or deny you access to any of the Materials or meta data that may remain in its possession or control.
In case of any RIVIO plans, subscription or Service items purchased through the Site, RIVIO shall not initiate any refunds of paid fees unless for cause. RIVIO may refuse or reject any subscription at any time, refunding you any monies you have paid for the subscription, for reasons which include, but are not limited to, if you have not met the conditions specified at the time of the subscription, if your payment cannot be processed, if the purchased Services are not available, or for obvious errors on the Site or made in connection with your subscription. If we are unable to supply you the Services that you have subscribed for, we will contact you and may offer you an alternative product to consider instead. If you do not choose to purchase the alternative product, we will cancel your order. In the event of obvious errors on the Site or made in connection with your subscription, we reserve the right to correct the error and charge you the correct price. In that situation, we will contact you and offer you the option of subscribing at the correct price or cancelling your subscription.
Eligibility of refund for cause can be an erroneously received incorrect amount of subscription fee (in which case we’ll offer setting off such overpaid amount against the subscription fee of the upcoming month) or any specific serious malfunctions and/or deficiencies of the RIVIO Services tracked and notified (sent to firstname.lastname@example.org) by you within 5 business days from such malfunction noticed and logged. In case such a notice received, RIVIO shall use reasonable endeavour to investigate the reported malfunction of the Service within 5 business day of receipt of such notice and shall offer in good faith, decided in its sole discretion the level of compensation including upgrade or refund applicable. If your refund request was confirmed by RIVIO to have been be submitted for cause due to the material breach of our service obligations, you’ll be eligible for full refund of your monthly fee within 30 days and if you decide to terminate your license then you’ll be requested to confirm that you have uninstalled RIVIO completely and have not made any copies of any parts of it. The product key for your subscription will be blocked and you will not be able to install or use RIVIO in the future. Credits or refunds will be made to the same method of payment and account used to place the order for subscription.
(i) These Terms shall be governed by and construed in accordance with the laws of Hungary, without regard to the principles of conflict of law therein. The parties consent to the exclusive jurisdiction of the courts of Budapest. The application of the United Nations Convention of Contracts for the International Sale of Goods or other international laws is expressly excluded; (ii) if any provision of these Terms is held to be unenforceable, such provision shall be reformed only to the extent necessary to make it enforceable and if such provision is determined to be invalid or unenforceable nonetheless, the provision shall be deemed to be severable from the remainder of these Terms and shall not cause the invalidity or unenforceability of the remainder of these Terms; (iii) You acknowledge and agree that RIVIO has the right, at any time and for any reason, to redesign or modify the Materials and other elements of the Site or any part thereof; (iv) this is the entire agreement between You and RIVIO regarding the subject matter herein and these Terms shall not be modified except by a written instrument executed by both parties. We may unilaterally change or add to the terms of these Terms at any time. In the event of a material change, We shall notify you via email or by means of a prominent notice on our website. You should check our website periodically at the following URL: https://www.getrivio.com/terms-of-service to review such changes in the Terms. Unless stated otherwise in a written agreement between you and RIVIO, RIVIO may at its discretion, at any time, change the license fees for the Services (the "Fees"), under any payment conditions as it deems fit, subject to sixty (60) days prior notice either by email and/or a prominent notice on the Site. If RIVIO will unilaterally change the Fees and you decide to stop using the Services, your license shall be automatically terminated with immediate effect and without any requirement from RIVIO to provide a notice or a remedy period. By continuing to use the Site, including without limitation the Services, Materials and/or Review Tool following such modifications, you agree to be bound by such modifications. If you are not comfortable with all of the provisions of these Terms, please do not use the Site, Services, Materials and/or Review Tool; (v) RIVIO may assign these Terms, in whole or in part, in its sole discretion. You are not entitled to assign or otherwise transfer the Terms, or any of your rights or obligations hereunder, to any third party without the prior written consent of RIVIO. Any unauthorized assignment will be void and of no force or effect; (vi) nothing in these Terms shall be considered as granting any rights to third parties towards RIVIO; (vii) the failure of either party to enforce any rights granted hereunder or to take action against the other party in the event of any breach hereunder shall not be deemed a waiver by that party as to subsequent enforcement of rights or subsequent actions in the event of future breaches; (viii) all waivers must be in writing. Any waiver or failure to enforce any provision of these Terms on one occasion will not be deemed a waiver of any other provision or of such provision on any other occasion; (ix) YOU AND RIVIO AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE SITE MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED.
If you have any further questions or require further clarification, please contact us by sending an e-mail to: email@example.com.